Privacy & cookies

Waarom en op welke manier verwerken wij persoonsgegevens?

Frascati complies with Dutch and European privacy legislation and regulations. If your personal data is processed by Frascati, you can rest assured that we will treat this with care. Our privacy statement sets out how we do this. We make every effort to ensure that our customers’ privacy is protected, including through measures in the areas of information security, data minimalization, transparency and user control. This means that only the minimum of personal data that is essential for the purpose specified in advance is processed, and that this is retained for no longer than necessary. In the case of cooperation with external parties that requires personal data to be processed, we enter into agreements concerning the requirements governing the exchange of such data.

What personal data on me does Frascati use and for what purposes? 
If you buy a ticket online, we will ask you for a once-only registration. We will save the personal data you fill in at this stage. We do this so we can contact you (for example, if there is a change to the programming that is specifically relevant to you), to be able to carry out research and to provide you with a personalised service. We will record the following data for these purposes: name and address, date of birth, telephone number, e-mail address and IP address. You can then log in using your e-mail address and password next time you visit our website. All customer, ordering and payment data is transmitted using SSL encryption.

Blocking or ‘forgetting’ 
If you would like to block use of your personal data outside of the registration with Frascati that is essential in relation to the nature of its services, send an e-mail to If you would like to be completely ‘forgotten’ – which means that your online log-in account and purchasing history will be completely deleted – you should contact us using the same e-mail address.

Newsletters, service e-mails and direct mailings 
When, for example, you purchase tickets online, an ‘opt-in’ will be offered to sign up to receive by e-mail Frascati’s weekly newsletter containing information on Frascati productions. If you choose not to take up this ‘opt-in’ offer, Frascati will only send you e-mails concerning events for which you have bought tickets. These are the ‘service mails’, containing for example changes to starting times or locations, cancellations, etc. You can also choose to receive occasional direct mailings detailing productions suggested for you on the basis of your history of visiting our theatre. 

Alongside the weekly newsletter, we send out regular (approximately quarterly) Dance and Performance mailings (in English). You can sign up for these. Here, you will also find the opportunity to sign up for the weekly newsletter, without having to create an account to buy a ticket. 

At the bottom of every e-mail from Frascati there is an unsubscribe link that allows you to make sure direct mailings are no longer sent to that e-mail address. You can choose whether to unsubscribe from the weekly newsletter or the direct mailings. If this doesn’t work, you can send an e-mail to and we’ll remove your address from the database. 

To operate its website, Frascati makes use of cookies which are stored on your computer by your browser. A cookie is a simple file that is included with pages from the website and stored by your browser on your computer’s hard disk. A cookie cannot spread viruses. 

Which cookies does Frascati use? 
Essential cookies: these cookies are necessary to surf the websites and use the functionalities of a website. Without these cookies, features such as shopping baskets and electronic payment do not work. 

Functional cookies 
Websites use these cookies to remember the choices you have made while browsing. These cookies are used, for example, to save preferences such as text sizes and fonts. We do not use this data to trace individuals. 

Performance cookies  
To continuously improve our website, we research how the website is used. For example, the traffic to and on the website. We do this using Google Analytics; software cookies save data for this purpose. These cookies do not save any information that could reveal your identity. All information collected using these cookies is kept in the form of anonymous statistics. We also use cookies from Facebook to enable social media integration on our websites. 

Frascati will not place any cookies without your permission, unless this is a functional cookie (a cookie that is absolutely essential to provide a service specifically requested by you, or to enable communication). You can set up your browser in such a way that you do not receive any cookies during your next visit to the website. In this case, however, it is possible that you may not be able to make full use of all of the functionalities offered by the website. Further information on activating and deactivating cookies can be found in the instructions for and/or using the Help function in your browser. If you want to block the Analytics script entirely, you can download an opt-out plugin for Google Analytics here. If you use several computers or (mobile) devices to access the Frascati site, you will have to repeat this process for each device. 

Google Analytics 
Frascati collects automatically generated information on your surfing behaviour while you are using the website by means of the open source programme Google Analytics: this information may include but is not limited to how often certain pages are viewed. This information consists of your IP address and the type of browser you are using. 
The information collected using the Google Analytics cookie is transferred to and stored on servers in the United States by Google Analytics. Google Analytics states that it adheres to the Safe Harbor Principles and is affiliated to the Safe Harbor programme of the US Department of Commerce. This means that an appropriate level of protection is in place for the processing of personal data. 

Linked sites 
The website and e-mail newsletters may contain (hyper)links to third-party websites and provide access to third-party topics, products and services. These links do not imply any cooperation by Frascati with third parties. We refer you to the policies applied by these third parties concerning data collection, privacy and other matters before using these links. 

Algemene voorwaarden

Frascati hanteert de Algemene Bezoekersvoorwaarden 2021 van de VSCD.  Deze algemene Bezoekersvoorwaarden zijn HIER te zien.