Tickets & FAQ
On this page, you will find information about ordering and/or reserving tickets. At the bottom of the page, you will also find our most frequently asked questions about ticket sales.
Would you like to know how to get to our theatres? Read more about how to reach our locations.
Box office opening hours
The box office is open from Tuesday to Saturday from 7:00 PM, or one hour before the start of a performance. The box office closes once the final performance of the evening has started.
Central box office
020-626 68 66
kassa@frascatitheater.nl
Phone hours
Our box office is available by phone Tuesday to Friday, from 1:00 PM to 5:00 PM.
Booking or ordering tickets
Online booking and payment
You can order tickets through our website 24/7. Having trouble while placing your order? We’re happy to help. Give us a call or send us an email and we’ll be happy to assist you.
Take a look at our programme to see upcoming performances.
You can pay by iDEAL, Mastercard, Visa or Podium Cadeaukaart.
If a performance appears to be sold out online, it can still be worth calling the box office. There are often a few additional tickets available for reservation.
Tickets at the box office
You can also buy tickets at the box office on the evening of the performance. At the Frascati box office, payment can be made by debit card, contactless payment or credit card (Mastercard, Visa and American Express).
Exchanging tickets
Frascati does not offer refunds for purchased tickets. However, you can exchange your tickets for another date on which the same performance is playing at Frascati. This can be arranged by phone through the central box office. Unfortunately, tickets cannot be exchanged for a different performance by another artist.
Discounts and passes
The Stadspas, CJP Pass and our under-27 discount can be used when ordering tickets online through Frascati.
Group discount: Groups of 10 or more people under the age of 27 receive a € 6,- discount per ticket.
Booking tickets with a Podiumpas or We Are Public Pass
Do you have a Podiumpas or We Are Public Pass? Reserve your tickets by phone. You can also come to the box office on the evening of the performance and “buy” a ticket at the desk.
Sold out? Come anyway!
For sold-out performances, Frascati opens a waiting list at the box office for that evening from one hour before the start of the performance. Any tickets that have not been collected will be released for sale again 30 minutes before the performance starts.
Personal data and privacy
Our Privacy Statement explains how we handle your personal data.
Do you have a complaint or feedback?
We’re happy to help. Please send an email to kassa@frascatitheater.nl, and we’ll get back to you as soon as possible!
FAQ ticketsales
1. Can I select multiple performances per order?
You can select multiple performances per order. During the ordering process, first select the performance you would like to buy tickets for by clicking the “Tickets” button. You can then add more performances to your basket by clicking “Continue shopping” and selecting additional performances from the calendar.
Once you have selected all the performances you would like to attend, you can select your tickets for each performance.
2. My old password no longer works.
We switched to a new website on 4 April. Are you already a customer? This means that your details are already in our system, but your old password is no longer valid. Due to the transition to the new website and current GDPR regulations, you will need to create a new password. We apologise for the inconvenience.
There are two ways to create a new password:
- During the ordering process: After entering your email address, select “Email confirmation” to access your account. You will receive an email containing a “Continue on the website” button. Click this button to access your account, where you can set a new password.
- Via “My Frascati”: Log in via “My Frascati” and select “Email confirmation” as your login method. You will receive an email with a button to continue to our website. This will take you to your account. At the bottom of the page, you will find the “Set password” button.
Once you have set your new password, you can use it to log in the next time you visit our website.
3. What is the CVC on my credit card?
Since 1 June 2001, online purchases have required a CVC (Card Validation Code) for credit card payments. This provides an additional security check. The CVC is a unique code linked to your credit card number. You can find it on the back of your credit card. The last three digits make up your CVC code.
4. What is the Mastercard SecureCode?
If you are paying with Mastercard, an additional screen will appear at the end of the payment process asking you to enter your SecureCode. This is an additional security feature from Mastercard that you need to complete.
Once you have completed this step, you will be redirected to the order confirmation page.
5. The payment has been deducted, but I haven’t received my tickets or a confirmation email.
There may have been an issue with the communication between your bank and our system. Please contact our box office on 020-626 68 66. We can check whether the payment has been received and, if so, complete your booking.
6. I want to change my personal details. How can I do this?
Click “My Frascati” to access your profile. We’ll first ask you to enter your email address. You can then access your account either via email confirmation or by logging in with your password.
Once you’re in your profile, you can update your personal details.
7. I haven’t received a confirmation email for my order.
After your payment has been successfully completed, the order confirmation page will appear. At the same time, a confirmation email will be sent to the email address you provided.
It’s possible that the confirmation email has ended up in your spam folder. The sender is Frascati (info@frascatitheater.nl).
If you can’t find the email in your spam folder but you did see the order confirmation page at the end of the booking process, please contact our box office on 020-626 68 66.